FAQ

Discover Frequently Asked Questions from Our Support

We are a trusted and verified Hindustan Cargo Logistics Packers and Movers in Mumbai. We are leading and the most rated packers and movers in Mumbai and the most recommended by people of Mumbai.

This would be a personal decision, but keep all factors in consideration while deciding on the best time for you to move. Do bear in mind that summer months (mid-March to mid-September) and the beginning and end of each month (regardless of the season) are particularly busy for moving companies and may require more flexibility and advanced scheduling.

A regular certified moving company offers excellent national and local service but special certifications and strict policy adherence is necessary for internationally recognized moving companies. A professional and reliable international moving company will have a FIDI membership which confirms that the provider has experience with international removals. The FIDI membership is linked to FAIM or FAIM ISO quality assurance (third party audits), which provides an additional guarantee to you as a c

Try to provide moving companies with as much notice as possible, especially if you are moving during the summer months (mid-May to mid-September) or at the beginning or end of a month (regardless of the season). We recommend making arrangements at least four to six weeks before your desired moving date. This will increase your likelihood of securing the pickup and delivery dates you desire. Add even more time to make a decision if you are obligated by your employer to submit estimates for approv

The relocation consultant will arrive at your home to perform a physical survey of your items.Once completed the relocation consultant will calculate the volume, packing cost and any other charges related to your move.

There are several reasons why prices may differ. For clear comparison, we recommend that you compare the service inclusions and exclusions of the offer to give you a coparison of the costs. Some movers charge fixed costs such as surcharges, etc. and others do not. It might also be the case that specific costs at the destination are not included in the quotation by other movers. If there are additional costs expected, Interem will always inform you in advance.

Due to our years of experience, we can handle a deviation of ten percent between the estimated and actual volume. Our relocation coordinator will also be happy to discuss the variation with you. In the unlikely event that the actual packed volume exceeds that percentage, an appropriate solution will be provided in consultation with the relocation coordinator.

Try to make a realistic time plan. Moving takes time and certainly an international move will require the appropriate duration for transport, also depending on the shipping option (ship, truck, airplane). You will need to organize a lot of things. It will be useful if you already know which goods need to move and which goods can be left behind.

The charges are based on the weight / volume of your shipment and mileage. A variety of additional charges that may appear on your estimate, so be sure to ask your relocation consultant to explain each item charge for you. Additional charges might include packing, crating, valuation or coverage, extra labour charges for bulky & over sized items. Be certain you understand these charges so you can accurately compare your estimates.

Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash or certified cheque. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with your relocation consultant and / or the customer service representative. In the event that your employer is paying for the move the employer may pre-arrange to be billed via invoice. No matter what payment option

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

Packed by owner boxes or package ( PBO ) is not acceptable now either with the insurance company in an event of any claim nor with customs/law enforcement agencies in many countries due to the increased security. It is recommended that you ask the movers only to pack the items.

Items of extraordinary value such as jewellery, money, antiques and stamp collections can be included in your personal hand carry, provided that you notify your local moving representative of these items before the packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you.
To be assured that a claim involving expensive articles is not limited to minimal liability, complete and sign your mover’s version of a high value inventory form. Eac

Appliances such as washers, dryers and refrigerators must be disconnected. Your estimator can help you understand how to these items are serviced. All local moving companies have business relationships with local service providers that handle this type of service. Be sure you know who your mover will be using as you will need to let these people into your home to provide the service.

Hindustan Cargo Logistics Packers and Movers uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.

Your customer service representative can provide you with updates regarding the status of your shipment and they will contact you 24 hours prior to delivery.
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